Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Delivery & Shipping

In Brisbane Metro & Gold Coast

  • Fixed price of $9.99 + GST for orders under $100.00 + GST
  • Orders over $100.00 + GST will not incur a delivery charge.
  • Delivery is usually within 2 working days of order acceptance by Green Star Supplies, subject to the availability of stock. Notice for expected delivery timeframes on any items currently out of stock is always provided prior to your order being dispatched.

In Regional Queensland

  • Price On Application.
  • Delivery can be expected within 3 to 5 working days from the time of order acceptance by Green Star Supplies, subject to the availability of stock.

All other areas

  • Customer will be contacted 24 hours after placing order and advised of delivery charge.
  • Deliveries are Monday to Friday excluding public holidays.

Returns

  1. Please choose carefully as we do not normally give refunds or exchange items if you simply change your mind or make the wrong purchasing decision.
  2. Non Stock items are non-returnable, refer to invoice for notice of this. 
  3. If goods purchased are faulty please contact us to arrange for the return of item for replacement. Email: sales@greenstarsupplies.com.au or call 1300 00 44 12
  4. If you receive an item and it is not as described you may return item within 7 days of purchase. Once item is received we will assess reason for return and credit if necessary.
  5. Restocking fees for returns may apply - restocking fee charges vary dependant upon the brand and/or product that is being returned. This information is available upon request.
  6. If we have sent you an incorrect item, please contact us to arrange an exchange for the correct items.